Terms of Service
Forbid 18 years old below. This product is for India except （1.Telangana 2.Assam 3.Orissa 4.Gujarat
5.Maharashtra 6.Delhi 7.Andhra Pradesh 8.Tami Nadu 9.Nagaland 10.Sikkim）
data or personal information and are aware of the purpose of sharing such information. Please read this carefully
before using this App’s services. Please do not register if you do not wish to share with our game (hereinafter
referred to as “this App” or “we” or “us” or “our”) the mandatory personal information requested at the time of
registration. Registration procedure cannot be completed until information sought in the non-optional fields is
provided. Certain additional personal information may be requested by this App for permitting you access to any Cash
Games hosted by this App.
1.1 About Rummy game
Indian rummy has become one of the most common card games played in India currently. More than millions of
players enjoy the game on the web and mobile platforms. 13 cards rummy along with its deviation, the 21 cards one are
considered as skill-based games than luck based one. The only element of luck involved in this game may be the cards
that are dealt with a player. Once the cards are dealt, the player needs to play with his strategy and skill to gain a
1.2 What is the objective of this Terms of Service?
This App respects your privacy and assures you that any information provided by you to this App is protected and
offered on our game (hereinafter referred to as the "App"), you may have to provide certain information to us. This
Policy delineates the procedure followed by this App to gather, use, store, disclose and manage users' personal data.
this App collects personal data only for the purpose of verifying user accounts, maintaining the accounts of users,
completing transactions initiated by users and for analyzing user behavior and requirements. Along with providing
users with the most enjoyable online rummy gaming experience, we also build a relationship of trust with our users.
Our commitment to protecting user data is based on the principles of transparency, fairness, accuracy, data
minimization, integrity and confidentiality.
2. What is included in personal data?
Users' personal data includes the following types of personal data or information:
1. Sensitive Personal Data, Account password ? Financial information such as Bank Account, Credit Card, Debit
Card or other payment instrument details
2. Other Personal Information , Name , Date of birth , Telephone number , Postal/Contact address , PAN (as
applicable) , The IP address of your computer, browser type and language. , The date and the time of your accessing
the site. , The address of the App that you may have used to link to our App , Your photograph for the purpose of
testimonials and other promotions. , Any other information that is defined as “sensitive personal data or information”
3. Users' Consent
Consent to the use of Sensitive Personal Data and Other Personal Information
All users of this App consent to the use of their Sensitive Personal Data and Other Personal Information by this
App for the purposes stated in this policy. We restrict access to personal user information to our employees,
contractors and agents and only allow access to those who need to know such information in order to process it on our
Users are entitled to withdraw consent to the use of their Sensitive Personal Data or Other Personal Information
by emailing a specific request to our game. Withdrawal of consent to use all or any part of Sensitive Personal Data
and Other Personal Information may result in immediate withdrawal of any right provided to the user to use the
services provided by this App. Withdrawal of consent by users shall not restrict the right of this App to use Other
Personal Information for the analysis of user data, subject to the condition that the Other Personal Information used
in such analysis is not personally identifiable to any individual user.
Users' providing photographs to this App for marketing purposes gives this App irrevocable rights to use them
and it is solely this App's discretion to delete or not use them any further.
This App may also use software applications for App traffic analysis and to gather statistics, used for
advertising and for determining the efficacy and popularity of this App and other such purposes.
Consent to email communication
When you register your email address with this App, you agree to receive email communication from this App,
entities specifically authorized by this App, and other users. You also agree and acknowledge that when you use our
referral program for referring someone, this App may send emails to the person referred by you on your behalf and the
email headers will carry your email address as the address from which such emails are sent.
this App may also access and store such information relating to your contacts to send invitations and other
promotions to them periodically.
Consent to telephonic communication
Any telephonic communication between you and our Customer Support staff may be recorded for the purposes of
employee training and quality management, as well as the speedy resolution of your queries.
4. Data Security
We take appropriate security measures to protect user data from unauthorized access and its unauthorized
alteration, disclosure or destruction. These measures include internal reviews of our data collection, storage and
processing practices and security measures, including appropriate encryption and physical security measures to guard
against unauthorized access to systems where we store users’ personal data. this App has a comprehensive information
security program and information security policies that contain managerial, technical, operational and physical
security control measures adopted by this App for the protection of Sensitive Personal Data and Other Personal
Information gathered by this App is stored securely using several information security applications including
firewalls. However, security is always relative and this App cannot guarantee that its security measures are absolute
and cannot be breached. Data transmitted over the Internet is inherently exposed to security risks or threats. For
instance, the security of information transmitted via chat or email might be compromised and such information may be
used by others. Therefore, this App cannot guarantee any security for such information in the course of transmission
through the internet infrastructure or any unsolicited disclosures made by any users using the services of the App.
When you register with this App, your account is protected by means of login information, including a username
and a password, which is known only to you. Therefore, you should not provide your personal information to anyone
whosoever: breach hereof constitutes violation of this Policy and may result in closure of your account in certain
cases. If you become aware of or reasonably suspect any breach of security, including compromise of your login
information, it is your responsibility to immediately notify this App.
The App may contain links to other Apps. Such Apps are governed by their own privacy policies, and this App does
when you visit them following links provided on the App. You are advised to exercise caution in sharing any personal
information with any third party that advertises on the App: this App shall not be responsible for the information
provided by you on or to third party Apps.
this App has a policy of not sharing any personally identifiable information with anyone other than the entities
specifically authorized by this App, which may include advertisers and sponsors of this App. However, this App may use
information like your name, photo, login ID and the state from where you are participating when announcing the results
of any contests hosted on the App. Such contests are further governed by terms and conditions, which shall be
available on the App as and when such contests are hosted on the App. this App conducts periodic analysis and survey
of the traffic to our game for market research and advertising purposes. this App reserves the right to share your
registration information with this App-appointed market research and advertising companies or firms from time to time
for the said purposes. this App may also use cumulative non-personal information for auditing and analysis purposes
with the aim of improving its services.
5. Privacy measures for minors
Our App and contests are meant only for persons aged 18 or above. If you are under 18 years of age, you are not
permitted to use our App. If you are a parent and/or guardian and believe that we may have inadvertently collected
personal information from your child, you can notify us immediately by sending an email to our custom services mail
this App may share Sensitive Personal Data and Other Personal Information if sharing of such information is
necessary ? to comply with legal processes or governmental requests; ? to enforce its Terms of Service and this
2.rights of this App, or
3.rights of the general public.
7. Limitation of Liability
The liability of this App shall be limited to the removal of Sensitive Personal Data from the system of the App and
the removal of personally identifiable elements of the Other Personal Information. Notwithstanding anything to the
contrary contained in this Policy and elsewhere, the aggregate liability of this App for all claims for damages
pursuant to the provisions of services on the App, including claims in respect to the violation of this Policy, shall
be limited to the aggregate maximum amount of liability as provided in the Terms of Service. Your continued use of the
8. Area restrict
You are prohibited to play cash games on this game if you are not legally competent to perform transactions in
Indian rupees through banking channels in India and/or if you are accessing this game from a jurisdiction where
playing cash online rummy games is not legally permitted. Any violation of this policy will be considered a breach of
our Terms, and as a result, your play-Rummy account shall be locked immediately and you shall not be entitled to
receive any prizes or refunds from any cash games in which you might have participated on our Website/Mobile App. You
also acknowledge that the state laws of Telangana,Assam,Orissa,Gujarat,Maharashtra,Delhi ,Andhra Pradesh,Tami
Nadu,Nagaland and Sikkim, also called Restricted Territories, do not permit the residents of the said states to play
cash rummy games. You undertake to abide by these states’ laws and you shall not use this game’s Services to deposit
cash, withdraw cash, or participate in cash games/tournaments on play-Rummy while residing in these states.
9. REFUND POLICY
The conditions for refund
1. The payment is successful but not received by the player.
2. Due to app technology problems, it can not provide game services for players for a long time.
3. Due to payment loopholes, players pay repeatedly.
How to refund
1. Contact customer service via WhatsApp or email to describe the problem.
2. The customer service staff will reply you as soon as possible and actively assist in solving the problem.
3. If your problem is not properly resolved. We will initiate a refund for you.
4. Usually it will be returned to your fund account within 5 working days.
The following scenarios you can't refund
1. Recharge has arrived, and you have consumed part of it.
2. Payment time over 3 days.
3. There is clear evidence that you cheat in the game and cause harm to other players, so limit your trading.
10. Termination by User
You may cease using the Services and terminate your Accounts at any time, by writing to us at firstname.lastname@example.org and
informing us of your intention. Subject to such restrictions as may be applicable to Cash Withdrawals in accordance
with the terms and conditions of this Agreement, the Company will refund the remaining amount of your Cash Balance to
you at this time.
11. Cash Balance in Virtual Accounts
11.1 - In order to participate in Cash Games, you are required to maintain a positive Cash Balance in your
11.2 - The Cash Balance will comprise of two components- Monies residing in your Chips Account and monies
residing in your Winnings and Bonus Accounts. In relation to such Cash Balance, you undertake/ understand the
a). All credits to your Chips Account ("Cash Credits") made by you must be through the third-party payment
gateway(s) made available on the Platform by the Company. The Company is not responsible for authorization/denial of
any such transactions, and such transactions are subject to and must be undertaken in accordance with the terms and
conditions specified by such third-party payment gateways. The Company may however reverse any transaction, in which
case the relevant amount would be refunded to the instrument/account which was used to perform the transaction
b). It is further agreed and acknowledged by the Users that all credits in the Chips Account made by the
respective Users shall at all times be held by the Company in trust, for and on behalf of the respective Users till
such amount is deducted from the Chips Account to enable the Users to participate and play the Cash Games.
c). All Cash Credits must be through instruments/accounts which belong to you and are in your name.
d). All transactions on the Platform must be conducted in Indian Rupees.
e). Any winnings in Cash Games will be credited exclusively to the Winnings Component of the Winnings and Bonus
Account. Any Bonus Amount shall also be credited exclusively to the Bonus Component of your Winnings and Bonus
Accounts in accordance with Section 20 of this Agreement,
f). The Users agree and acknowledge that the Company shall facilitate to collect and receive the winning amount
from the other participants in the Cash game and transfer to the winner. The Company shall hold the same in the
Winnings Component of the Winnings and Bonus Account, in trust for and on behalf of the winner until such time as the
User may decide to utilize it to play a Cash Game or withdraw the same, in accordance with the terms and conditions of
h). A cash amount corresponding to the aggregate of the amounts in the Chips Account and the Winnings and Bonus
Accounts of all Users is maintained in an unencumbered and non-interest bearing bank account(s) by the Company at all
times, separate from other funds of the Company. Such Cash Balances are available to either be played to the extent of
amount lying in the Chips Account or be withdrawn to the extent of amount lying in Winnings and Bonus Account at any
time by Users, subject to specific restrictions contained in the Agreement. To the extent permitted by law, the claims
of Users over amounts corresponding to their Cash Balances will be given preference over all other claims.
i). Any withdrawal of amounts from your Accounts ("Cash Withdrawal") may be carried out only in accordance with
the terms of this Agreement.
j)User's relevant details required for the processing of payment from ace2three to the user's account will be
shared with our payment partners.
k). The Company may impose daily/per-session limits, or other types of limits, upon your ability to perform cash
credits or Cash Withdrawals, in order to encourage responsible play as well as to prevent unauthorized or illegal
activity. You will be informed of such limits at the time when they are imposed, and will also be informed of any
change to such limits. While you may request that such limits be modified, the Company reserves the right to impose
and modify such limits using its sole discretion.
l). Cash Withdrawals may be requested by you at any time, subject to any limits which have been imposed and in
accordance with the terms and conditions of this Agreement. Such Cash Withdrawal will be affected by the Company by
way of bank transfer to your bank account. Your preference in this regard will be given due consideration. Please note
that any Cash Withdrawal will be affected by the Company only in favour of an Indian Rupee account in your name.
m). The Cash Balance does not carry any interest. The Cash Balance is not transferable or negotiable, except to
the extent as may be expressly permitted by the Agreement. Further, no Cash Withdrawal will be allowed from the Cash
Balance associated with the Accounts of each User, unless the relevant User has played sufficient number of Cash Games
(which may be determined solely by the Company in its discretion) subsequent to the last recorded Cash Credit.
n). Except in the manner as provided under Section 19 of this Agreement, no Cash Withdrawal would be permitted
from the Chips Account. Cash Withdrawals may be permitted only from the Winnings Component, garnered by participation
in the requisite number of Cash Games (as determined by the Company in its discretion) and the Bonus Amounts residing
in the Bonus Component credited by the Company. To additionally clarify, any Cash Withdrawal would be permitted
exclusively from the Winnings and Bonus Account. When the respective User chooses to withdraw such winnings from the
Winnings and Bonus Account, the Company on receipt of the request in the specified form would transfer the specified
amount to the Users
o). Cash Credits made for participation in the Cash Games are not available for Cash Withdrawals and the same
may be utilized only to gain a seat on the table or in a tournament. Thus no Cash Withdrawal is permitted by redeeming
the chips in the Chips Account.
p). Accordingly, while adding chips from the Cash Balance in order to gain a seat on the table or in a
tournament, the non refundable component, i.e. the Chips Account, gets deducted first followed by the refundable
component, i.e .the Winnings and Bonus Account, to ensure the maximum possible part of the left over amount in the
Cash Balance is available for refund through Cash Withdrawal. Further, within the Winnings and Bonus Account, the
Bonus Component gets deducted first while adding chips followed by the Winnings Component.
q). In the event that, for a period of more than 300 days, you (i) maintain a Cash Balance and (ii) fail to
participate in a Cash Game, the Company reserves the right to forfeit with the entire amount in the Chips Account as
it deems fit. Further the Company shall refund the entire amount in the Winnings and Bonus Account (lying more than
300 days) to your bank account available with us or in case of non-availability of your bank account details, the
Company may require you to provide those details to process the refund. In case of non-submission of bank account
details within scheduled time, the Company reserves the right to forfeit the amount in the Winnings and Bonus Account
or otherwise deal with such amount as it deems fit. In case of forfeiture, the amount forfeited by the Company shall
be considered as Gross amount charged which is inclusive of Service Tax / Goods and Service Tax (GST) as may be
applicable. These requirements and provisions may be modified from time to time in accordance with changes to the
relevant tax and other laws.
11.3 - The Company is obligated to deduct tax at source ("TDS") in case of Cash Games upon winnings of more than
Rs. 10,000/- in a single game tourney, as the case may be. In such cases, winnings shall be credited to your Winnings
and Bonus Account after deducting TDS @ 30%. Please note that in accordance with the provisions of Section 6.1 above,
you must possess a valid PAN and provide your PAN details and proof thereof immediately upon request, in order to
enable us to credit such winnings and allow for Cash Withdrawals in this respect. If you fail to provide valid PAN
details within 60 days from the date of completion of game in which your winnings are more than Rs. 10,000/- and
subject to TDS deduction, the Company reserves the right to forfeit the winnings of said game after remitting
applicable TDS to Government authorities. In case of forfeiture, the amount forfeited by the Company shall be
considered as Gross amount charged which is inclusive of Service Tax / Goods and Service Tax (GST) as may be
applicable. These requirements and provisions may be modified from time to time in accordance with changes to the
relevant tax and other laws.